Understanding Pending Withdrawals:
A pending withdrawal refers to the period between when you request a withdrawal and when the funds are actually processed and transferred to your account. During this time, the requested amount is usually deducted from your available balance but has not yet reached your crypto wallet.
Reasons for Pending Withdrawals:
Verification Process
Some withdrawals need to go through a verification process due to the amount, gameplay check, or an ongoing investigation. This will depend on each player's account and the checks conducted by our Pay Team.
Processing Time
Withdrawal processing time ranges from 5 minutes to a maximum of an hour for us to properly check your transactions.
Gameplay Checking
Some withdrawals undergo gameplay checking with the game providers to verify the legitimacy of the winnings. This mostly applies to withdrawals with a large amount or unusual betting patterns.
Common questions
How long do pending withdrawals usually take?
Withdrawal processing time usually takes 5 minutes to an hour
Can I cancel a pending withdrawal?
Yes, as long as the status of your pending withdrawal is "Processing" and not confirmed or Sent.
Kindly note as well that for withdrawal cancellation, you will have to reach out to our Customer Support via chat or email at support@gamdom.com for them to check if the withdrawal is still possible to cancel by our Pay Team.
What if my withdrawal is taking too long?
If your withdrawal is taking longer than the usual processing time, please feel free to reach out to our Customer Support via chat or email at support@gamdom.com for assistance. They can provide updates and address any potential issues causing the delay.
Coin Mixing(Swapping) and How it Will Affect Your Withdrawals
In the world of online casinos, the use of cryptocurrencies has become increasingly popular due to their speed, security, and anonymity. However, the rise of coin mixing, or coin swapping, has added a layer of complexity that can significantly impact your withdrawal process.
Issues Caused by Coin Mixing(Swapping)
Potential Rejection of Withdrawals
We have a strict policy against the use of coin-mixing services. If detected, withdrawals from mixed coins or swapping balances may be rejected entirely, and accounts may be flagged or suspended.
Verification and Processing Delays
We are required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Coin Mixing(Swapping) can raise flags as it obscures the source of funds, potentially leading to additional verification steps and delays in processing your withdrawals.
If your withdrawal happens to be subjected to the above concerns, please do not hesitate to contact us through our Live Support chat or by sending an email to support@gamdom.com for further assistance.