Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is a key security feature that strengthens account protection. Users can enable 2FA by installing an authenticator app, such as Google Authenticator or Authy, and linking it by scanning the QR code provided in their account settings.

2FA is required for logging in, making withdrawals, or sending tips, ensuring that anyone attempting to access your account without permission cannot steal your funds.

How to Set Up 2FA on Your Device

Install an Authenticator App: Download a 2FA app such as Google Authenticator or Authy on your mobile device.
Open Account Security Settings: Log in to your Gamdom account and navigate to Settings > Security > Two-Factor Authentication (2FA).
Scan the QR Code: Open your authenticator app, select Add Account, and scan the QR code displayed on Gamdom.
Enter the Verification Code: The app will generate a 6-digit code. Enter this code on Gamdom to confirm setup.
Backup Your Recovery Codes: Gamdom will provide recovery codes in case you lose access to your device. Store these safely.

Once completed, 2FA will be active, and you’ll need the authenticator code each time you log in, withdraw funds, or send tips, ensuring your account remains secure.

Lost My 2FA

If you cannot log in due to losing 2FA, please email our support team at support@gamdom.com from the email linked to your Gamdom account.

For Steam-linked accounts: You don’t need to email support. Instead, 2FA can be removed via live chat by following these steps:

Share the link to your Steam account.
Change your Steam display name to “Reset Request” or add it to the account description.

Once completed, our support team will disable 2FA for your account.

We recommend reactivating 2FA as soon as possible for full account security via https://gamdom.com/settings.

Account Compromised

If you suspect your Gamdom account has been hacked or compromised, it’s important to act quickly to protect your information and restore your account safely.

❗ Contact Support Immediately
Reach out to our support team as soon as you notice suspicious activity:
Email: support@gamdom.com - Live Chat: Available on the site

What Happens After Reporting?

Once you report a compromised account, we’ll begin investigating and securing your account immediately.
Temporary Account Closure: To prevent further unauthorised access, your account may be temporarily closed.

Notification: You’ll receive an email or chat message informing you of the closure as a precaution.

For security reasons, all conversations regarding the account will be streamlined to email to ensure our support team is communicating with the rightful owner.

Keep in Mind: Our team acts quickly to secure your account and prevent loss of funds. However, if you cannot contact support in time and funds have already been withdrawn, we may not be able to recover them.

🔓 Account Recovery & Security Steps

Our support team will request some verification details, which are necessary to recover your account.

Steps to Secure Your Account:

Change Your Passwords: Update your Gamdom password and the email linked to your account.
Clear Browser Data: Clear your browser cache and cookies to remove potential threats.
Run a Virus Scan: Perform a full virus scan to ensure your device is free from malware.

💡 Pro Tip: After your account is restored, enable Two-Factor Authentication (2FA) for extra security.

Following these steps ensures your account remains secure, and our team will help you get back to gaming safely as soon as possible.

Protecting Yourself from Scams & Impersonation

Occasionally, people may impersonate Gamdom via email or social media. If you’re unsure whether a message is legitimate, contact our support team directly to verify it. Always check the sender’s email address - if it’s not one of Gamdom’s official emails, it’s not legitimate.

Official Gamdom CS email

Gamdom staff will never contact you on social media asking for deposits, offering VIP perks outside the platform, or requesting personal information. If you encounter such messages, block and report them immediately.

Please note that our only official support email is support@gamdom.com.