What to Do If You Suspect Your Account Has Been Hacked or Compromised
If you believe your account has been compromised, it's crucial to act quickly. Follow these steps to protect your information and restore your account's security.
1. Contact Us Immediately
Reach out to our support team as soon as you suspect any suspicious activity. You can contact us via email or live chat, and we’ll begin investigating and securing your account as soon as we receive your message. support@gamdom.com
2. What Happens After You Report Your Account?
Temporary Account Closure: To prevent further unauthorised access, we’ll temporarily close your account while we work on resolving the issue.
Notification: You’ll receive an email notifying you that your account has been temporarily closed as a precautionary security measure.
3. Steps to Secure Your Account
To ensure your account is secure and prevent future incidents, please follow these steps:
Change your Passwords:
Immediately change the passwords for both your account and the associated email address.
Clear Browser Data:
Clear your browser’s cache and cookies to eliminate any potential threats that could compromise your account. Check out this article for more information
Run a Virus Scan:
Run a full virus scan on your computer to ensure it’s free of malware that could have led to the compromise.
4. Confirming Security Measures
Once you’ve completed all the necessary security steps, respond to the email we sent you confirming that you’ve taken action. This is essential for us to reactivating your account.
5. What Happens Next?
Confirmation:
We’ll verify that you’ve completed all the required steps. Once confirmed, we’ll work to reopen your account and restore your access.
Enable Two-Factor Authentication (2FA):
Once your account is unbanned, don’t forget to navigate to Settings ▷ Change Your Main Preferences to enable 2FA for an extra layer of security. Check out this article for more information
Following these steps will help ensure your account remains secure, and we’ll work with you to get everything back on track as quickly as possible.