If a slot game is not letting you claim the winnings or if it wouldn't let you play the bonus/feature round, then it is most likely due to some problems. Before you reach out to us, please do these steps first to try and resolve the problem on your own.
Clear your browser's cache and cookies.
Login on a different browser or device.
If you are using a VPN, please change the location.
Make sure that you are on the correct balance/currency.
If the issue persists even after doing the above, please reach out to us and we can escalate it to the technical team.
The ETA we can give for this is at least 3 business days and can take even more depending on the traffic the technical team is experiencing, we will try our best to get back to you as soon as possible!