Did you make a crypto deposit and are still waiting for it to arrive? Don't worry - read this article to help you figure out where it is!
Important Steps for Making a Crypto Deposit
When making a crypto deposit, it is crucial to follow the instructions on our deposit page. Make sure you:
Use the correct deposit address
Select the correct network
Send the amount over the minimum requirement
Send the correct type of crypto coin
Using a MEMO/Tag for XRP deposits or recipient name may be required
For detailed instructions, visit our deposit page.
Tracking Your Deposit
If you have followed all the instructions and your transaction has already been created on the blockchain, you can track the status of your deposit in your profile here.
The status of your deposit will show as either "confirming" or "complete."
Confirming: This means your deposit is still waiting for more confirmations on the blockchain.
Complete: This means your deposit has been received and credited to your Gamdom balance.
Confirmation Times
Once the transaction is sent from your wallet, a certain number of confirmations are needed for your deposit to be credited to your Gamdom balance. The number of confirmations varies by cryptocurrency:
BTC: 1 confirmation
ETH: 9 confirmations
USDT: 9 confirmations
LTC: 1 confirmation
TRX: 1 confirmation
XRP: Almost instant
DOGE: 10 confirmations
SOLANA: 1 confirmation
What to Do If Your Deposit Is Missing
If your deposit shows as "complete" in your Gamdom transaction but you cannot see it in your Gamdom balance, make sure to switch to the correct wallet. For example, if you made a BTC deposit, please switch to the BTC wallet on Gamdom.
If you cannot find your deposit status as "confirming" or "complete" in your transactions, please reach out to our support team directly. You can open a chat or email us at support@gamdom.com. Please include a screenshot of your deposit from your crypto wallet and the transaction hash ID.
If you do not know how to find your transaction hash ID, please read this article.
Stay calm and follow these steps to resolve your deposit issue swiftly. Our support team is always available to help! :)
You may contact us at support@gamdom.com via email or live chat and we will assist you further with this issue.