Do you offer bonuses or trial bonuses?
Do you offer bonuses or trial bonuses?
Currently, Gamdom does not offer traditional bonuses or trial bonuses. Instead, we focus on our rewards system and ongoing promotions. Some exclusive bonuses are available for VIP users, but most rewards are accessible to all players through our promotions, raindrops, and other campaigns.
How do I deposit crypto or funds into my account?
How do I deposit crypto or funds into my account?
Depositing is simple:
Go to the Deposit page.
Choose your preferred currency and payment method.
Make sure you meet the minimum deposit requirements.
Wait for network confirmations if using crypto.
Tip: Always double-check your wallet address and network to avoid delays or lost funds.
How do I withdraw my funds?
How do I withdraw my funds?
You can withdraw funds directly from your Wallet page. Most countries can use crypto withdrawals, while some also have the bank transfer option. For crypto, make sure you have a crypto wallet or exchange account ready to receive your winnings.
Keep in mind: Deposits and free spin winnings must be wagered at least once before they can be withdrawn.
How long do withdrawals take?
How long do withdrawals take?
Withdrawals are typically fast, processing within 5 minutes to 1 hour. Occasionally, certain bank transfer options may take a little longer.
Can I create multiple accounts?
Can I create multiple accounts?
No, each player can only have one active account. Having more than one account, whether by mistake or on purpose, goes against our Terms & Conditions. Doing so may lead to:
Temporary or permanent account restrictions
Confiscation of funds or rewards
Do I need to verify my account (KYC)?
Do I need to verify my account (KYC)?
At Gamdom, verification (KYC) is not mandatory to play, deposit, or withdraw - unless it’s specifically requested by our team.
KYC (Know Your Customer) may be required in certain situations, such as:
Completing withdrawals
Claiming some rewards or promotions
Complying with regulatory checks
This system ensures your account remains secure and compliant while letting most players get started immediately.
How does the Community Chat work?
How does the Community Chat work?
Email verification is required to participate.
Level requirements:
Level 5+ → Language-specific chats
Level 20+ → English chat
Below Level 5 → Newcomers’ chat only.
Rules: Be respectful, don’t share links, avoid solicitation.
VIP chat tags and emoji icons are available for higher-level or VIP users.
How can I close my account?
How can I close my account?
If you want to close your Gamdom account, you’ll need to reach out to our support team. This can be done via live chat or by emailing support@gamdom.com from the email linked to your account.
Can I get a refund?
Can I get a refund?
Deposits that have already been used for gameplay cannot be refunded. Refunds are only possible in certain cases, and other rules may apply depending on the situation. For the full details, please check our Refund Policy page.
Why haven’t I received free spins?
Why haven’t I received free spins?
Free spins are given to eligible, active players who have been engaging with the site during the week. While the exact criteria for eligibility aren’t publicly shared, staying active and enjoying the games regularly is the best way to qualify.
Keep playing and participating - you might see them in your account soon! 🎰✨
How do I use my free spins?
How do I use my free spins?
Check your notification for the Game Name and Currency. Then:
Open the specified game.
Make sure you’re using the correct wallet (usually USD$).
If needed, change your betting currency by clicking your balance in the top-right corner.
Start playing and enjoy!
What if My Free Spins Are Not Available in My Country?
What if My Free Spins Are Not Available in My Country?
If the slot you received free spins for isn’t available in your country, unfortunately, they cannot be transferred to another game.
If you’re using a VPN, try disabling it and checking again, as this may resolve the issue. 🌍
I cannot link my Discord and Twitch accounts. What should I do?
I cannot link my Discord and Twitch accounts. What should I do?
The usual reason Discord and Twitch cannot be linked to your account is that they are already linked to another account.
Please log in to your old Gamdom account, unlink the Twitch or Discord from the connections page (note that unlinking it from the Twitch/Discord application wouldn't work) and link it to the account where you wish it to be linked.
How to clear cache and cookies?
How to clear cache and cookies?
If a website isn’t loading correctly or your browser feels slow, clearing your cache and cookies can often help. The steps differ depending on your browser, so here’s a simple guide for the most popular browsers.
Google Chrome
Open Chrome.
Click the three vertical dots in the upper-right corner.
Select “Delete browsing data…” from the dropdown menu.
Choose the time range (e.g., last hour, last 24 hours, all time).
Check the boxes for “Cookies and other site data” and “Cached images and files.”
Click “Clear data.”
Mozilla Firefox
Open Firefox.
Click the three horizontal lines in the upper-right corner.
Select “Settings.”
Go to the “Privacy, search, and services” panel on the left.
Scroll to “Delete browsing data” and click “Clear browsing data now.”
Select the time range.
Check “Cookies and other site data” and “Cached images and files.”
Click “Clear now.”
Microsoft Edge
Open Edge.
Click the three horizontal dots in the upper-right corner.
Select “Settings.”
Click “Privacy, search, and services” in the left-hand menu.
Scroll to “Delete browsing data” and click “Choose what to clear.”
Select the time range.
Check “Cookies and other site data” and “Cached images and files.”
Click “Clear now.”
Safari (iPhone/iPad/Mac)
Open the Settings app.
Scroll down and tap Safari.
Scroll and tap “Clear History and Website Data.”
Confirm by tapping “Clear History and Data.”
Android Browser
Open your browser app.
Tap the menu button (usually three dots in the upper-right corner).
Go to Settings.
Tap Privacy or Privacy & Security.
Tap “Delete browsing data.”
Check “Cookies and site data” and “Cached images and files.”
Tap “Clear” or “Delete.”
Need more help? If you need further help or are unsure about anything, our support team is always happy to assist. They’re available 24/7 via live chat or by email at support@gamdom.com. 🚀