How can I close my account?

You can ask us to close your account at any time. This is treated as a regular ban, and the account can be reopened later if you decide to come back.

If you would like to take a break for a set period, you can request a ban of any length you choose (for example, 1 month, 6 months, or 1 year) through live chat or email. Once the account is closed for the selected period, it cannot be reopened under any circumstances until that period has ended.

You can also request a ban on your current account if you would like to start a new one, for example to add an affiliate code, which can only be added within the first 6 hours after registration.

Under our Privacy Policy, when you request to terminate your account, we will deactivate or remove your account and associated information from our active databases. Some information may still be retained in our records to help us prevent fraud, resolve technical issues, support investigations, enforce our Terms of Use, and comply with legal obligations.

For more details, you can read our full Privacy Policy.

Accounts are never reopened automatically. For any ban requested through support, you will need to contact us from the email address linked to the account or via live chat. Our team will then review your request and unban the account if it is eligible.