We understand how frustrating it can be when your game freezes. Here are some tips to help you get back to playing as quickly as possible:
1. Refresh the Page
On Desktop: Press Ctrl + R (Windows) or Cmd + R (Mac) to refresh the page
On Mobile: Swipe down from the top of the screen to refresh the page
2. Clear Your Browser Cache and Cookies
On Desktop: Go to your browser settings, find the option to "Delete browsing data", and select “Cached images and files” and “Cookies and other site data”.
On Mobile: In your browser settings, clear the cache and cookies under the “Privacy” or “Storage” options
3. Log Out and Log Back In
Log out of your account, then log back in. Sometimes this simple step can resolve the issue
4. Check Your Internet Connection
Ensure you have a stable internet connection. Try restarting your router if necessary
5. Try a Different Browser, Incognito Mode, or Device
Different Browser: Switch to another browser (like Chrome, Firefox, or Safari) to see if the problem persists
Incognito Mode: Try accessing the game in incognito or private mode.
Different Device: Try playing the game on another device to see if that helps
If none of these steps help, please reach out to our support team who will be happy to assist you :)
You may contact us at support@gamdom.com via email or live chat and we will assist you further with this issue.