We're sorry to hear that you haven't received your free spins. Here are some common reasons why this might happen and the steps you can take to resolve the issue.
Possible Reasons for Not Receiving Free Spins
Promotion Requirements:
Each promotion comes with its own set of requirements. It’s essential to review the specific details of the promotion to ensure you’ve met all the necessary criteria. This could include things like making a minimum deposit, playing certain games, or opting into the promotion. Double-check to make sure you’ve completed the required steps to qualify for free spins.
Timing Issues:
Free spins are often distributed at specific times, which may not be immediate. If you haven’t received your spins yet, it could be due to a processing delay. Verify if the distribution time has already passed or if there’s a known delay. Sometimes, free spins are credited in batches, so yours might still be on the way.
Contact Customer Support:
If you've verified your eligibility and timing but still haven't received your free spins, contact our support team. Provide us with the details of the promotion and your account information for a quicker resolution. support@gamdom.com
If you're looking for different ways to earn free spins, have a look at this article for more information.
We hope this guide helps you understand the steps to take if you haven’t received your free spins. If you have any further questions or need additional assistance, don’t hesitate to contact our support team.