What is KYC?
KYC (Know Your Customer) is the process of verifying a user’s identity. It involves collecting and confirming personal and identification information. At Gamdom, players can typically deposit, play, and withdraw without completing KYC, unless it is specifically requested.
When do I need to verify my account at Gamdom?
Keep in mind that our team regularly conducts regulatory checks, and KYC may be requested for various reasons, such as (but not limited to):
Abuse or fraudulent gameplay
Verification may also be required to claim a promo code or enable withdrawals in certain cases. If KYC is requested, please ensure you cooperate so that any restrictions can be lifted. Rest assured, your documents are handled securely, and your information is fully protected.
🔐 Levels Overview
KYC & KYB Level 1
At this level, users are required to provide basic personal or business information, including their full name, date of birth, and country of residence. This step helps verify identity and ensure compliance with regulatory requirements.
Requirements:
Name, DOB, Country.
Name & DOB will need to match Level 2.
KYB (For businesses)
Requires business name, address, and registration number.
Works the same way as KYC Level 1.
KYC Level 2
At this level, users must submit a government-issued ID - such as a passport or driver’s license - along with a selfie. The verification is handled through our external system, Veriff, by following the on-screen prompts.
The system automatically reviews the documents, and approval cannot be done manually. This ensures a fast, secure, and compliant verification process.
Additional Information: Depending on your country of residence, extra details may be requested to complete this level.
KYC Level 3 – Proof of Funds
At this level, users are required to provide proof of income, such as payslips, invoices, or bank statements.
This verification step cannot be completed proactively and is only requested in certain cases, typically for regulatory or compliance reasons.
It ensures that funds being used on the platform are legitimate and helps maintain the security and integrity of Gamdom.
Additional Document Request – Proof of Address
In some cases, we may request proof of address as part of additional verification. This helps us confirm your identity and comply with regulatory requirements. When requested, you can securely share these documents either via live chat or email.
Available Countries for KYC
We support multiple countries for KYC verification, including a Cruise Ship option. Please select the option that best applies to you, and make sure you’re complying with any restrictions set by your country. 🌍
Verification Troubleshooting (Common Failures and Fixes)
If your account verification has been declined, you can reach out to our support team. They can review the reason for the rejection and help you resubmit your documents when possible.
Some common reasons why your documents may be rejected include:
Rejection reason | Fixes |
Poor image quality | Ensure the ID is clearly visible and the image is sharp. |
Unsupported document type | Certain documents, such as student IDs or work badges, are not accepted. Make sure to upload a valid, listed type of document. |
Document data not visible | Important information must be clear and readable. |
Obscured text or details | Key information, like your name or date of birth, must not be blocked or blurred. |
Damaged document | If your document is torn, wrinkled, or otherwise damaged, it may be rejected. Try uploading a different, intact document that is clearly visible and legible to ensure successful verification. |
Expired document | Only up-to-date, valid documents are accepted. Make sure your document hasn’t expired before uploading. |
Surname not detected | Make sure your full name is clearly visible, not cropped or covered. If necessary, retake the photo to ensure all details are clear. |
KYC Fraud
Verification may be declined if there is any abuse, tampering, or submission of fake documents, documents that are not your own, or an underage ID.
Any activity considered abusive or as KYC fraud may lead to account restrictions or permanent closure.
Manual KYC Checking
If you’re unable to complete verification directly on your account, you may be asked to submit your documents manually via email or live chat for review.
Restrictions Due to KYC
As part of regulatory requirements, withdrawals may be temporarily disabled until all verification checks are completed.
Tip: In these situations, we recommend using our self-exclusion tools to avoid unintentionally playing with your funds while verification is still in progress.
KYC FAQs
How quickly is self-verification approved?
How quickly is self-verification approved?
Self-verification on the account is usually completed within a few minutes, as our automated verification system processes submissions quickly - provided all documents are submitted correctly.
My country isn’t available in the verification options.
My country isn’t available in the verification options.
Some countries listed on our Restricted Countries list (available in our Terms of Service) are currently unavailable for verification. However, if you are temporarily travelling to a supported country, the system should allow you to select an available option and continue without any issues. 🙌
Need More Help?
Our customer support team is available 24/7 to answer any questions or provide additional assistance. You can contact us via live chat or email at support@gamdom.com.
